Support
There is one address for everything to do with Nuzul.
Address: destek@nuzul.com.tr
We normally reply within a few days. Telling us your device (iPhone / Android), the app version and, if it is about an episode, which one, makes it faster.
You are welcome to write in English or Turkish.
Frequently asked
What does Nuzul do?
Each episode tells you what event a surah was revealed in response to: first the event itself, then the whole surah verse by verse in translation, then a one-line close. About four to five minutes.
Where does the verse text come from?
It is quoted word for word from recognised, published Turkish translations of the Qur'an; not one word is altered. Which translation was used for which episode is on record.
Whose voice is it?
The narration and the verse readings are generated with AI; they are not read by a human voice actor. The texts themselves are written by a person, checked against their sources, and every recording is listened to end to end before it is published. There is no Qur'anic recitation in the app: what is spoken is Turkish narration and verse text taken from published translations.
Is the app issuing religious rulings?
No. Nuzul does not issue fatwas, does not lay down religious rulings, and does not argue for the position of any school or community. Where the reports diverge it does not take a side, it says that they diverge. If you have a religious question, ask a qualified source.
I found a mistake
Please write to us. Tell us the episode and where you saw it; we will look into it, correct it, and re-record the episode if that is what it takes. Error reports are welcome.
How does payment work?
Three episodes (Alak, Kalem, Duhâ) are free and can be played without creating an account. The rest is unlocked with a single one-time purchase; there is no subscription and nothing renews automatically. Details: Terms of Use §5.
I bought it but I have no access
If you changed device or reinstalled the app, use the "Restore purchases" button on the purchase screen. You need to be signed in with the same Apple or Google account you bought with. If it still does not work, write to us.
I would like a refund
Because the purchase is made through the store, the refund decision is the store's: iOS https://reportaproblem.apple.com · Android Google Play → Profile → Payments and subscriptions → Order history.
Your statutory rights as a consumer are reserved. If the store does not resolve it, write to us; we will pass the request on to the store and follow it up.
I want to delete my account
Use either of the two routes on the Deleting your account page. Doing it from inside the app takes effect immediately.
Why aren't there 114 episodes?
All 114 surahs have been written; episodes are recorded and published in order. New episodes are included in the same purchase, with no second charge.
Can I follow it by reading instead of listening?
Yes. The text advances line by line as the audio plays and the place being read is highlighted. If you are somewhere quiet, or you are deaf or hard of hearing, you can follow an episode from beginning to end by reading it.
Who publishes this
Eyüp Ensar Şanlı Merkez Mah. Akar Cad. I Towers Bomonti No: 3 İç Kapı No: 96, Şişli / İstanbul, Türkiye destek@nuzul.com.tr